// FREQUENTLY ASKED QUESTIONS

[ Working with vaultd ]

We work with businesses that need scalable systems in an effort to go beyond status quo - from automating manual operations to building data infrastructure or optimizing their current tech stack. Although, we are open to more bespoke engagements as well. Feel free to inquire and we can discuss accordingly.
Yes. We either refine what’s already working or design a new architecture from the ground up, depending on your team’s needs and infrastructure maturity.
Most clients are post-startup growth stage to mid-market — large enough to feel the pain of inefficiency, small enough to move fast when they see value. Although, we do provide flexible engagements to open our expertise to as many that need it.
Almost every engagement begins with a system audit and discovery phase. This gives us the foundational context to really really understand clients and map pain points, quantify inefficiencies, and define clear deliverables that move the business forward. Of course, there are exceptions (i.e. auditing has already been completing or clear scope to mitigating the problem), and this would be resolved prior to a proposal.

Scopes of Work

Both. For well-defined projects, we use fixed pricing; for modular or evolving needs, we structure flexible, milestone-based engagements.
Most engagements run between 6–12 weeks from discovery to deployment, depending on complexity. Optimization or retainer phases often follow for continued support.
Absolutely. We often integrate with existing technical, product, or operations teams - acting as an extension of their capabilities rather than a replacement. Roles and responsibilities are often outlined in a project proposal to ensure that each respective team is contributing most effectively.
No. We operate on clear deliverables and earned trust based on the four phases outlined in our transformation process. Many clients extend engagements organically once they see measurable results in each phase, and other clients also engage with us at different phases of their transformation.

[ implementation + Delivery ]

We start by aligning on goals, gathering system access, and mapping current tools. Within the first week, we establish a unified workspace and project roadmap.
All integrations follow least-privilege access protocols, secure credentials management, and encryption standards to ensure data remains fully protected throughout setup.
No. We work in parallel to your existing systems, using sandbox or staging environments to minimize downtime or interference with live operations.
That’s common. Our audit process includes system discovery and dependency mapping - we’ll build the documentation your team never had but always needed.

[ FAQ ]

[ SUPPORT + MAINTENANCE ]

We review workflows, automation efficiency, and data quality to identify new optimization opportunities - refining systems as your business evolves.
Typically every quarter for light-tier clients, monthly for standard retainers, and continuously for full-service partners.
Absolutely. Each system is modular, allowing new layers of automation or analytics to be added seamlessly as your needs grow.
We deliver transparent dashboards and reports that quantify time saved, efficiency gains, and ROI across every connected system.